Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 12312 JAMAICA AVE STE1234, JAMAICA, NY, 11418, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 12312 JAMAICA AVE STE1234, JAMAICA, NY, 11418, United States.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance.
Please contact our customer service for more information on returning an item.
Returns may be subject to a 20% restocking fee if:
Merchandise is returned after 30 days,
Merchandise is not returned in its original, manufacturers condition.
Shipping costs incurred to return the product to us will not be refunded.
We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons.
Please make your selections carefully.
We require the following information to process your return.
- RMA number
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
All returns must be shipped back to FragranceON.com using a trackable courier.(UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by FragranceON.com and tracking information cannot be provided,will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
Damaged Merchandise:
Please contact our customer service department for an RMA. Upon receipt of the damaged merchandise a refund will be issued and an email confirmation with the total amount credited will be sent.
Undeliverable Packages:
If your package is returned to FragranceON.com marked as "refused", "unclaimed", or "undeliverable", a refund will be issued for the merchandise only. Shipping charges if any are non refundable.
CANCEL / MODIFY YOUR ORDER
If your order has not shipped we may be able to cancel or modify your order, please contact our customer service department.
Contact us at:
347.391.4001 - In the U.S. & Outside the U.S
Monday-Friday: 9:00am-4:00pm Eastern Time.
or Email us
